Platform

Eight capabilities. One platform.

Agentic Darts is not a chatbot and it is not a set of disconnected automations. It is a platform where specialised agents work on the same data, with the same rules and under the same oversight. Each capability can be switched on alone, but the full value comes when they work together.

Features The hidden costs of today's processes

The hidden costs of today's processes

The problem is not missing technology. It is the work nobody sees.

Companies have invested in CRMs, ERPs, websites, shared mailboxes. But between one system and the next there is still a person who reads, copies, checks, remembers. That is where hours, margins and customers are lost.

The five hidden costs

The cost of the manual bridge

Every piece of data that moves from an email to the ERP (Enterprise Resource Planning system) goes through a keyboard. Multiplied by hundreds of cases a month, it is a whole department working as an interface between software.

The cost of error

A tax code copied wrong, a forgotten attachment, a missed deadline. Manual errors make no noise until they reach the customer or the inspector.

The cost of memory

When the process lives in the head of the person who runs it, every holiday, sick leave or resignation becomes an operational risk.

The cost of waiting

The customer who calls and finds nobody, the request that sits in the inbox for two days, the quote that goes out when interest has already faded.

The cost of growth

If doubling volumes means doubling the back office, the company is not growing: it is just getting bigger.

And then there is improvised AI.

Many have already tried: a generic chatbot, a subscription to an AI assistant, an employee pasting confidential documents into an online service to save time. The result is often the same: company data out of control, answers nobody checks, projects that never get past the trial phase.

over 40%

of agentic AI projects will be cancelled by the end of 2027 due to escalating costs, unclear business value or inadequate risk controls.

Source: Gartner, press release, 25 June 2025

You do not need more AI. You need AI put in the right place, with clear rules, inside your processes. That is exactly what Agentic Darts does.

The features

Every capability, with the before-and-after comparison.

01 / 08

Omnichannel reception

Every contact gets an answer. At the first ring, at the first message.

A voice assistant answers the phone in real time, with a natural voice, and handles interruptions the way a person would. The same agent works in the website chat and by email, and extends on project to WhatsApp, Telegram and the other messaging channels: one identity, the same tone, the same memory of the customer.

Recognises who is calling or writing by matching them against the CRM (Customer Relationship Management system).
Answers using the company knowledge base (courses, products, terms, opening hours).
Qualifies the request, opens the contact or the case, schedules a call back or an appointment.
Always introduces itself as a virtual assistant and hands the conversation to a person when needed or when the customer asks, with the summary already prepared.

80%

of common customer service issues will be resolved autonomously by agentic AI by 2029.

Source: Gartner, 5 March 2025

Without Agentic Darts

Calls missed out of hours or during peaks; messages left unanswered for days; each channel handled by a different person, with no shared history.

With Agentic Darts

Immediate reply on every channel, at any hour; every contact recorded in the CRM with transcript, summary and sentiment (the customer's tone); people step in only where they add value.

02 / 08

Incoming mail and documents

The inbox empties itself. The data lands where it is needed.

The agents read the operational mailboxes, recognise the type of communication (information request, payment confirmation, document to attach, complaint), extract structured data even from attachments and link it to the right customer or case.

Classification with a confidence level: below the threshold, a person decides.
Extraction in structured form, validated before anything is written into the systems.
Draft replies ready to approve, or sent automatically when the rules allow it.

Without Agentic Darts

Someone opens every email, reads it, copies the data into the ERP and forwards it to the right colleague. Attachments are hunted down by hand.

With Agentic Darts

Every email is already classified and linked to the case; the data is in the system; only doubtful cases stay in the queue, with the agent's proposal next to them.

03 / 08

CRM and sales management

Every opportunity has an owner, a stage and a next step.

A native CRM designed to work with the agents: a staged pipeline (the stages of a deal), a unified customer record with calls, emails, notes and documents, a schedule of activities and call-backs, quotes generated and sent with one click. If you already use a CRM, Agentic Darts works inside yours through the connectors.

Every contact enters the pipeline automatically, with its full history.
One customer record: calls, emails, notes, documents, next step.
Quotes generated from the data and sent with one click.

Without Agentic Darts

Contacts scattered across spreadsheets, mailboxes and personal diaries; nobody knows where a deal stands; call-backs are forgotten.

With Agentic Darts

Every contact enters the pipeline automatically, with its full history; the consultant opens the record and sees everything at a glance; call-backs go out on their own.

Connectors

04 / 08

Documents from templates

Contracts, quotes and certificates ready for signature. Not to be filled in.

The document is born from the company template and is filled in with the data already in the systems. AI steps in only where it is really needed: an ambiguous field, a free text to draft. Before sending, a person sees the highlighted differences and approves.

Company templates, not documents generated from scratch.
Differences highlighted before approval.
Automatic sending and filing after the go-ahead.

Without Agentic Darts

Open the Word template, copy the customer details and terms from the ERP, check everything twice, convert to PDF, attach to the email.

With Agentic Darts

The document is already filled in and laid out; the approver only checks the differences and confirms; sending and filing are automatic.

05 / 08

Workflows, deadlines and follow-ups

Cases move forward on their own. Deadlines no longer depend on memory.

The agents move cases from one status to the next when something happens (a payment recorded, a document signed, a date reached), send reminders and follow-ups, flag exceptions and organise recurring activities.

Every event moves the case forward.
Reminders and follow-ups at the right time, on the right channel.
Exceptions reach the responsible person immediately.

Without Agentic Darts

The case status is updated when someone remembers; follow-ups go out late; problems surface when it is too late.

With Agentic Darts

Every event moves the case forward; reminders and follow-ups go out at the right time; exceptions reach the responsible person immediately.

06 / 08

Decision support

The choice stays yours. But it comes with the right information.

Analysis agents compare needs and resources (for example a purchase request and the qualified suppliers, an order and the available warehouses), propose a ranking and always explain the reason behind each proposal: skills, availability, history, cost.

Explicit criteria and readable reasons for every proposal.
The decision-maker compares, chooses and leaves a trace of the choice.
No automatic decisions about people: the agent proposes, the person decides.

Without Agentic Darts

The choice relies on the memory and spreadsheets of whoever decides; criteria change from person to person.

With Agentic Darts

A ranking with explicit criteria and readable reasons; the decision-maker compares, chooses and leaves a trace of the choice.

07 / 08

Quality, KPIs and costs

You know how you are working. Today, not at the end of the quarter.

Customer feedback, call transcripts and activities become indicators: satisfaction, sentiment, response times, share of cases handled automatically, AI cost per case. Alert thresholds flag immediately when something goes wrong.

Always-updated dashboard, by department and by agent.
Alert thresholds on the indicators that matter.
AI cost per case and per agent, from day one.

Without Agentic Darts

Reports compiled by hand, late, when the problem is already known to everyone. The AI cost shows up on the invoice.

With Agentic Darts

An always-updated dashboard, automatic alerts, the cost of every agent measured from day one.

08 / 08

Human oversight and governance

People decide. Agents execute. The system records.

Every action starts in "prepare and validate" mode: the agent proposes, a person approves. Autonomy is raised step by step, action by action, only when the metrics show it is safe to do so. Roles and permissions define who can see and do what; a tamper-evident audit log keeps every operation, human or automatic; the agents' instructions are versioned and editable without touching the code.

"Prepare and validate" mode by default, autonomy growing step by step.
Granular roles and permissions: who sees and does what.
Tamper-evident audit log: who, when, with which data, with which version of the instructions.

Without Agentic Darts

AI tools acting without visible rules, or people redoing everything "to be safe". No trace of who decided what.

With Agentic Darts

Explicit rules, confidence thresholds, approvals where needed. Every decision can be reconstructed: who, when, with which data, with which version of the instructions.

Which of these capabilities do you need first?

You do not have to switch them all on at once. Start from the process that weighs most and expand once the results are measured.

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