Connectors
Don't change your systems. Put them to work.
Agentic Darts integrates with the CRM (Customer Relationship Management), the ERP (Enterprise Resource Planning), the website and the tools your company already uses. The agents read and write where needed through APIs (Application Programming Interfaces), with the same permissions as an authorised user, and react to events in real time.
How we connect
How we connect, in order of preference
Plug-in architecture
Every connector implements a common interface: if you change CRM tomorrow, the connector is replaced, not the platform.
- Official APIs of the systems, in the standard REST (Representational State Transfer), OData (Open Data Protocol) or GraphQL formats: the most solid, documented and secure way.
- Events and webhooks when something happens in your system (an order, a ticket, a new contact), the agent knows immediately through an automatic notification between systems, without periodic polling.
- Standard protocols for AI agents such as the Model Context Protocol (MCP), where the vendor makes them available.
- Integration platforms already in place in the company, when it makes sense to reuse them.
- User-interface automation only as a last resort, for management systems without APIs.
Without Agentic Darts
A new AI tool living next to the others that requires re-typing data, or a long and risky migration project.
With Agentic Darts
The agents work in the existing systems: data stays where it is, processes do not stop, past investments are protected.
Catalogue
Status legend: Available = already part of the platform On project = system with documented official APIs, connector built during the start-up phase
ERP and management systems
| System | Integration | What the agents do | Status |
|---|---|---|---|
| SAP S/4HANA | OData APIs, business events | Orders, invoices, stock and credit checks | On project |
| SAP Business One | Service Layer REST/OData | Orders and master data, stock levels | On project |
| Microsoft Dynamics 365 Business Central | REST/OData APIs, webhooks | Invoices, reminders, reconciliations | On project |
| Microsoft Dynamics 365 Finance & Operations | OData, business events | Procure-to-pay, approvals | On project |
| Oracle NetSuite | REST and SOAP (Simple Object Access Protocol), event scripts | Order-to-cash, master data | On project |
| Odoo | JSON-2 API (from version 19), webhooks from automated actions | CRM, sales, inventory, accounting | On project |
CRM
| System | Integration | What the agents do | Status |
|---|---|---|---|
| Agentic Darts native CRM | Built in | Pipeline, customer record, call-backs, quotes | Available |
| Salesforce | REST, platform events, official MCP server | Lead qualification, opportunities, cases | On project |
| Microsoft Dynamics 365 Sales | Dataverse Web API, webhooks | Leads, activities, tickets | On project |
| HubSpot | REST, webhooks, official MCP server | Contact enrichment, deals, follow-ups | On project |
| Zoho CRM, Pipedrive | REST, webhooks | Leads and pipeline | On project |
| EspoCRM, SuiteCRM | REST, webhooks | Self-hosted CRMs | On project |
Service management and help desk
| System | Integration | What the agents do | Status |
|---|---|---|---|
| ServiceNow | REST (Table API, Scripted REST), outbound business rules | Incident routing and classification, catalogue requests, ticket updates | On project |
| Jira Service Management | REST, webhooks, automations | Classification and first reply to requests | On project |
| Zendesk | REST, webhooks and triggers | First reply, routing | On project |
| Freshdesk / Freshservice | REST, webhooks | Tickets and knowledge base | On project |
CMS (Content Management System) and e-commerce
| System | Integration | What the agents do | Status |
|---|---|---|---|
| WordPress, WooCommerce | REST, webhooks (native in WooCommerce) | Content, orders, customer care | On project |
| Shopify | Admin GraphQL API, webhooks | Catalogue, orders, returns | On project |
| Adobe Commerce (Magento) | REST, GraphQL, events | B2B commerce, quotes | On project |
| PrestaShop | REST Webservice | SME e-commerce | On project |
| Drupal, Joomla | JSON:API / Web Services | Institutional and public-body portals | On project |
| Contentful, Strapi, Adobe Experience Manager (AEM), Sitecore | REST, GraphQL, webhooks | Multichannel content | On project |
Collaboration and channels
| System | Integration | What the agents do | Status |
|---|---|---|---|
| Microsoft 365 (mail, calendar, Teams) | Microsoft Graph | Mail routing, appointments, notifications | Available (mail) |
| IMAP/SMTP (Internet Message Access Protocol / Simple Mail Transfer Protocol) mailboxes | Standard protocols | Reading and sending mail | Available |
| SIP (Session Initiation Protocol) telephony / Asterisk | ARI (Asterisk REST Interface, over REST and WebSocket) | Switchboard and voice assistant | Available |
| Website chat | Platform widget | Reception and qualification | Available |
| Google Workspace | Gmail, Calendar, Drive APIs | Mail, calendar, documents | On project |
| WhatsApp Business, Telegram | Cloud API, Bot API, webhooks | Support, notifications, bookings | On project |
| Slack | Web API and Events API | Notifications and approvals | On project |
Services typical of the Italian market
| System | Integration | What the agents do | Status |
|---|---|---|---|
| Fatture in Cloud | REST, webhooks | Invoices, quotes, journal entries | On project |
| Electronic invoicing SDI (Sistema di Interscambio), through intermediaries | REST with outcome notifications | Invoice submission and outcome handling | On project |
| PEC (Posta Elettronica Certificata, Italian certified email) | Provider APIs or IMAP | Reading and routing certified emails, receipts | On project |
The names of the systems mentioned are trademarks of their respective owners and are used only to indicate compatibility. No partnership is implied.
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