Many ways to bring AI into the company. Only one starts from your process.
The AI agent market is crowded. According to Gartner, only about 130 of the thousands of vendors calling themselves "agentic" really are. Before choosing, it pays to look at the alternatives for what they are.
Source: Gartner, press release, 25 June 2025The five alternatives you will meet
- The large suites. Agents built into the platforms of the big CRM (Customer Relationship Management), ERP (Enterprise Resource Planning) and productivity vendors. Powerful, but they work best only inside their ecosystem, with consumption-based costs that are hard to predict.
- Robotic automation going agentic. Tools born to automate clicks and screens (RPA, Robotic Process Automation), now extended to AI. Mature, but designed for large internal centres of excellence, and without a front office that talks to customers.
- The do-it-yourself builders. Tools to assemble automations and agents on your own. Cheap at the start, but analysis, design, security and maintenance remain entirely on you.
- The single-channel specialists. Excellent voice assistants or chatbots. They solve one piece of the problem; the rest of the process stays manual.
- The bespoke project. A vendor develops everything from scratch for you. Tailored, but slow, expensive and hard to maintain when the team changes.
The comparison
| What matters | Large suites | Agentic RPA | Do-it-yourself | Channel specialists | From scratch | Agentic Darts |
|---|---|---|---|---|---|---|
| Tailored to your process | Partial | Partial | On you | No | Yes | Yes |
| Proven platform underneath | Yes | Yes | Yes | Yes | No | Yes |
| Front office, CRM and back office together | Within their ecosystem | No | On you | No | If you pay for it | Yes |
| Works in your existing systems | Mostly in their own | Yes | Yes | Limited | Yes | Yes |
| Confidential data replaced before external models | Depends | Depends | On you | Depends | If you pay for it | Yes, built in |
| AI models of your choice, even in your data centre | Limited | Partial | Yes | Rare | Yes | Yes |
| Human oversight and audit by design | Yes | Yes | On you | Partial | If you pay for it | Yes |
| Predictable costs | Often consumption-based | High licences | Low at first, then variable | Variable | High | Yes |
| Consultants in Italy who know the processes | Through partners | Through partners | No | Rare | Yes | Yes |
Tailored to your process
- Large suites
- Partial
- Agentic RPA
- Partial
- Do-it-yourself
- On you
- Channel specialists
- No
- From scratch
- Yes
Proven platform underneath
- Large suites
- Yes
- Agentic RPA
- Yes
- Do-it-yourself
- Yes
- Channel specialists
- Yes
- From scratch
- No
Front office, CRM and back office together
- Large suites
- Within their ecosystem
- Agentic RPA
- No
- Do-it-yourself
- On you
- Channel specialists
- No
- From scratch
- If you pay for it
Works in your existing systems
- Large suites
- Mostly in their own
- Agentic RPA
- Yes
- Do-it-yourself
- Yes
- Channel specialists
- Limited
- From scratch
- Yes
Confidential data replaced before external models
- Large suites
- Depends
- Agentic RPA
- Depends
- Do-it-yourself
- On you
- Channel specialists
- Depends
- From scratch
- If you pay for it
AI models of your choice, even in your data centre
- Large suites
- Limited
- Agentic RPA
- Partial
- Do-it-yourself
- Yes
- Channel specialists
- Rare
- From scratch
- Yes
Human oversight and audit by design
- Large suites
- Yes
- Agentic RPA
- Yes
- Do-it-yourself
- On you
- Channel specialists
- Partial
- From scratch
- If you pay for it
Predictable costs
- Large suites
- Often consumption-based
- Agentic RPA
- High licences
- Do-it-yourself
- Low at first, then variable
- Channel specialists
- Variable
- From scratch
- High
Consultants in Italy who know the processes
- Large suites
- Through partners
- Agentic RPA
- Through partners
- Do-it-yourself
- No
- Channel specialists
- Rare
- From scratch
- Yes
Comparison by category, without naming individual vendors. The ratings reflect the typical characteristics of each category.
Six reasons to choose us
We start from your process, not from our product.
It is the difference between an AI project that reaches production and one that stops at the demo.
On an engineered platform.
You get the customisation of a bespoke project with the solidity of a maintained product.
Your data stays yours.
Pseudonymisation before every external model, and local models for the most delicate cases.
No lock-in.
Neither on the AI model provider nor on your management systems.
One platform.
Voice, chat, email, CRM, documents, workflows and KPIs work on the same data: no five tools to make talk to each other.
People, not just software.
Senior consultants in Italy who speak the language of your processes and your regulations.
Adoption is accelerating. Those who wait fall behind.
of Italian companies with at least 10 employees use AI in 2025 (8.2% in 2024); among large companies it is 53.1%.
Source: ISTAT, "Imprese e ICT – anno 2025", 15 December 2025of large Italian companies have at least one AI project, against 8% of SMEs.
Source: Artificial Intelligence Observatory, Politecnico di Milano, February 2026Compare us on your case, not on a slide.
Thirty minutes with a senior consultant, no strings attached.
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